Since My 3D Shop Pty Ltd is offering non-tangible, irrevocable goods we do not issue refunds once the order is accomplished. You are responsible for understanding this upon purchasing any library item. We only make exceptions with this rule on the following reasons:
Irreparable defects, missing files etc.: although the products are thoroughly tested before release, unexpected errors may occur. In this case we may send you a download link with the missing or fixed files or make a refund, at our discretion;
Product not-as-described: a request based on this reason is satisfied on a case by case basis in agreement of both parties concerned. Note: Construction methods used when we build the library items are based on common Australian manufacturing techniques. Your construction methods may vary. We have made every effort to describe the products as accurately as possible.
Refunds will not be made for reason of differing construction methods. You are responsible for understanding this upon purchasing any library item.
Requests for a refund are accepted within the period of one week after the order is placed. You should accompany this request with detailed and grounded reasons why you apply for a refund.
